My two kids, Allen & Andreea love Kelloggs Chocos and keep looking out for on pack offers. They get really excited about each pack they buy. Allen insisted I buy and opt in for this offer, though I am always skeptical about these offers, this time I gave it a try out of curiosity. I logged in, followed the process of registration and got stuck with at ‘City not available’. I got frustrated and wanted to opt out. Allen kept insisting that I follow up on this, and did not want to give up and kept a disappointed puppy face till I gave in. So, I mailed BigCity team to resolve the issue, but did not expect any response. With all forgotten, Allen was still holding on to the pack.
The next day I received a call from Nadira from BigCity team, who called on behalf of Kelloggs who greeted us very politely. She quickly let me know, that we will be provided an alternative. I was really surprised at this, Kudos! Still I was mostly not convinced, due to previous experiences. Nadira helped hunt the code and completed the registration for us.
I redeemed the offer, and irrespective of whether the prize was small or big, the way the team responded was great and my children now believe in your product, promotions and offers even more. In the end, it’s all about the excitement winning creates. Thanks and best wishes to your team.