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5 Factors that Enhance Customer Engagement Beyond Transactions

Team BigCity - June 25, 2024

Why do you need this report

In today’s digital age, consumers expect seamless omnichannel purchasing experiences. A lack of this can impact brand perception and sales. Here are key factors to enhance customer engagement beyond the transaction phase:

  1. Understanding the User Journey: The customer journey includes awareness, consideration, purchase, retention, and advocacy. Achieving these stages can increase customer satisfaction by 20%.
  2. Relevant Rewards: Digital and experiential rewards, instant redemptions, and personalized suggestions boost engagement. 51% of customers stay loyal to businesses offering personalized updates.
  3. Personalization: Personalized experiences lead to higher engagement. 71% of consumers feel frustrated by impersonal shopping experiences, highlighting the need for tailored approaches.
  4. Immediacy: Quick responses and real-time engagement are crucial. Using chatbots and instant-win mechanisms can reduce friction and improve connections.
  5. Experience: Beyond transactions, creating memorable, rewarding experiences strengthens long-term emotional bonds with the brand.

BigCity combines technology and unique reward strategies to deliver superior, personalized customer experiences. Contact BigCity at marketing@bigcity.in for your next promotional campaign.

Some astonishing statistics we collated?

86% of customers will pay more for a better customer experience. 51% of customers stay loyal to brands offering personalized suggestions. 71% of consumers feel frustrated by impersonal shopping experiences. 20% increase in customer satisfaction with improved customer journeys. 400+ brands worked with by BigCity. 6000+ campaigns conceptualized by BigCity.

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