Team BigCity - February 1, 2024
Our Role: Strategy | Planning | Technology | UGC | Data | Social Integration | Rewards | Fulfilment
Overview
Britannia Milk Bikis needed a way to engage and capture the hearts of the next generation to ensure its
enduring popularity across generations. We delivered a 360-degree campaign strategy that focused on the 80’s and 90’s trend of giving children nicknames.

Creating a story time occasion allowing parents to share their childhood antics and the stories behind them. Allowing them to upload and relive and share both historic and new stories across their social media channels via a dedicated Milk Biki’s Nicknames platform to win a family holiday of a lifetime in Dubai.
Impact
In addition to surpassing all commercial expectations the campaign has gone on to win several industry awards including the highly coveted Campaign of the Year at the 2023 Dragons of Asia Awards.

A sales incentive program is a strategic initiative designed to motivate your sales teams, channel partners, or dealers to surpass their standard performance targets. It works by offering desirable, often non-cash, rewards—such as points, merchandise, travel, or unique experiences—in exchange for achieving specific, measurable goals like increased sales volume, market share growth, or effective training completion.
BigCity offers a versatile range of programs tailored to your commercial objectives. We implement short-term, tactical schemes, such as Sales Contests and Instant Win promotions, designed for rapid results during product launches or quarterly pushes. Concurrently, we design and execute long-term, Tiered Incentive Programs that utilize points-based structures, gamification, and leaderboards to drive sustained motivation, reward consistent high-performance, and encourage continuous skill development among your channel partners and sales force.
Our platform grants access to India's most extensive digital reward network, ensuring your incentives are highly aspirational and engaging for every participant. The catalogue includes digital Gift Vouchers for everyday needs, Exclusive Merchandise like the latest electronics and gadgets, and highly sought-after Experiential Rewards such as curated domestic and international travel packages.
Absolutely. Our enterprise-grade platform is engineered for seamless integration with your existing technology stack, including critical core systems like your CRM (e.g., Salesforce) and ERP (e.g., SAP, Oracle). This direct data integration is vital for ensuring accurate, automated transaction validation and real-time reward calculation. This seamless process eliminates manual errors, maintains data integrity, and delivers a smooth, instant gratification experience for your participating sales teams.
Leveraging our proprietary, modular 'Rewards-as-a-Service' platform, we are optimized for rapid deployment. The typical setup time for a standard, non-complex sales incentive campaign—from the finalization of strategy to going live—is remarkably fast. While complexity and the extent of necessary integrations can influence the timeline, our streamlined processes and ready-to-deploy digital templates allow us to launch an impactful, fully digitized incentive program within just a few weeks.
Yes, the BigCity platform is engineered for true real-time functionality. By utilizing secure API integration with your sales data sources, the platform is able to perform real-time sales tracking. This ensures that once transactions are verified, points or cash incentives are credited instantly to the participant's account. This ability to deliver instant gratification is a crucial component of our program design, providing immediate positive feedback and driving continuous, motivated engagement across the sales period.
Yes, full visibility and actionable insights are fundamental features of our platform. Our comprehensive, built-in analytics dashboard allows you to track all critical metrics in real time. You can monitor the Return on Investment (ROI) by tracking incremental sales against program costs and profit generated. Simultaneously, you can track key Engagement metrics, including participant logins, reward redemption rates, and leaderboard activity, empowering you to continuously make data-driven decisions to optimize campaign effectiveness.
A promotech company specializing in tactical and loyalty campaigns, offering Retailer Programs, Influencer Programs, Distributor Programs, and Sales loyalty Programs. We leverage rewards, engagement-based technology, and loyalty strategies backed by AI and insights.